Frequently Asked Questions
How long does shipping take?
We process orders within 1–2 business days. Delivery typically takes 3–7 business days depending on your location and chosen shipping method.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment options available at checkout.
Are your products safe for children?
Yes! All our products are made from child-safe, non-toxic, and durable materials. Many items are also designed with therapists and educators to support sensory, motor, and learning development.
How do I clean and maintain the products?
Most items can be wiped clean with a damp cloth and mild soap. For specific products, please check the care instructions included with your order.
Can I return or exchange an item?
Yes. If you’re not completely satisfied, you may return or exchange unused items in their original packaging within 14 days of delivery. Please review our Returns Policy for details.
What should I do if a product arrives damaged?
If your order arrives damaged or defective, please contact us within 7 days. We’ll quickly arrange a replacement or refund.
How do I contact customer support?
You can reach us via our Contact Us page, by email at verdanatrading@gmail.com, or call us at +63917 770 1686.